Shipping Policy

Shipping Policy

Last Updated:  October, 2025

This Shipping Policy outlines how and where we ship, delivery timeframes, and associated costs. Please review this information carefully.

1. Processing Time

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Destinations

We currently ship within the United States.

• Free Standard Shipping is available to the contiguous 48 states (mainland USA).
• Separate shipping rates may apply for orders to Hawaii, Alaska, and U.S. territories.

3. Shipping Methods & Costs

Shipping costs for non-free orders and expedited services are calculated at checkout based on your location and the weight of your items.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your account or use the order tracker on our website.

5. Delivery Issues

We make every effort to ensure a smooth delivery. However, sometimes issues occur.

• Failed Delivery Attempts: If a delivery attempt is made and no one is available, the carrier will usually leave a notice with instructions. It is the customer's responsibility to follow these instructions or contact the carrier directly.
• Incorrect Address: Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or outdated address provided by the customer. If a package is returned to us due to an incorrect address, reshipping fees will apply.
• Lost or Stolen Packages: If your tracking information shows your package was delivered but you have not received it, please first check with neighbors and your local post office. If the package is confirmed as lost by the carrier, please contact us within 7 days of the marked delivery date, and we will work with the carrier to resolve the issue.

6. Customs, Duties, and Taxes

For international orders (if applicable), please note that any customs, import duties, or taxes imposed by the destination country are the sole responsibility of the customer. We have no control over these charges and cannot predict what they may be.

7. Changes to This Shipping Policy

We may update this shipping policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and update the "Last Updated" date at the top.

8. Contact Us

For any questions about your shipment, please contact us at: support@airzentti.online