Frequently Asked Questions
Where do you ship from?

We ship our products from our fulfillment centers located in the United States. This allows us to provide faster delivery times and reduce shipping costs for our customers.
Do you offer free shipping?

We are pleased to offer free standard shipping on all orders to the contiguous 48 states. Separate shipping rates may apply for orders shipped to Hawaii, Alaska, and U.S. territories. For full details about our shipping policy, please visit our Shipping Policy page by click here.
When will I get my order?

After your payment is confirmed, order processing usually takes 1-2 business days. For standard shipping within the contiguous 48 states, delivery typically takes 3-7 business days. You will receive a tracking number once your order ships.
How do I cancel my order?

You can cancel your order by contacting us at support@airzentti.online with your order number. If your order have been proceed and shipped, please see our return policy by click here.
Can I change my delivery address after I submit my order?

You can submit your change of address request when your order is processing. Please contact us at support@airzentti.online with your order number and the updated mailing address. Please note, we cannot change the address for orders that have been proceed and shipped.
What do I do if my product is damaged when it arrives?

First of all, we apologize for any inconvience that may have occured. To request a replacement or refund, please contact us immediately at support@airzentti.online with your order number and photos of the damaged product.

What is your warranty policy?

For full details about our warranty policy, please visit our Warranty Info page by click here.
What is your return policy?

For full details about our return policy, please visit our Return Policy page by click here.
What forms of payment do you accept?

We accept all major credit card, debit card (Visa, MasterCard, American Express) and third-party payment method (Paypal, Alipay), and other secure payment methods.
How do I find a product manual?

To view and download our product manual, please visit our Users Manual page by click here.